General

All you might ask about us.

How do I place an order?

We’re a premium online store for pool, spa, garden, and RV care essentials. From water treatment to fertilizer, we bring expert-tested solutions straight to your door — fast and bundled smart.

Where are you located?

We operate out of the U.S. and ship from local warehouses — ensuring fast, reliable delivery.

Ordering

All your queries answered regarding ordering.

How do I place an order?

You can place an order through our website or by calling our customer service team.

Can I change or cancel my order?

If your order hasn’t shipped yet, email us at contact@mygardenpool.com ASAP and we’ll do our best to help.

Do I need an account to place an order?

While not mandatory, creating an account allows you to track your order history, manage saved parts lists, and enjoy faster checkout in the future.

Payment

All your queries answered regarding payments.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, AMEX), Apple Pay, Google Pay, PayPal, and Shop Pay for fast checkout.

Is it safe to shop on My Garden Pool?

100%. Our site is encrypted with SSL and PCI compliant. Your payment info is secure with us.

Can I use more than one discount code?

Only one discount code can be applied per order — choose the one that gives you the best deal!

Shipping

All your queries answered regarding shipping.

How quickly do you ship?

We ship most orders within 1–2 business days from U.S. warehouses.

Do you offer free shipping?

Yep! All orders over $150 ship free!

Can I track my order?

Yes, you can track your order's progress by logging into your account or using the tracking information provided in your order confirmation email.

Returns & Issues

All your queries answered regarding return.

What's your return policy?

If you’re not satisfied, you can return the item within 14 days of delivery. The product must be unopened and in its original condition.

How do I start a return?

Just email contact@mygardenpool.com with your order number and reason for return. We'll take care of you.

Do you cover return shipping?

We’ll cover return shipping if the issue is our fault (damaged, incorrect item, etc). For all other cases, shipping is on the customer.

I received a damaged or wrong item — now what?

Ugh, sorry about that! Please reach out to us within 48 hours of receiving your order, and we'll send a replacement ASAP.